Course: Executive Leadership Crisis Management Course
Duration: 4 Hours
Available Dates:
- August 2, 2025 @ 12:30PM - 4:30PM CST
Price: $500.00 per person
This highly interactive course can be conducted on-site for organizations and agencies, please contact for pricing for on-site instruction.
In today’s dynamic and complex environment, the ability to effectively manage crisis is paramount for executive leaders. A crisis, often marked by great danger, uncertainty, and urgency, can acutely threaten core values and the fundamentals of society or an organization.
Successful crisis management is not merely about restricting escalation and restoring pre-crisis equilibrium; it involves navigating cascading events with no clear end in sight. It requires adapting to changing environments and often means managing sequences of events that can have substantial negative consequences if not handled appropriately.
This highly interactive 4-hour course is designed for executive leaders and managers who need to understand the principles and practices of crisis management, drawing on national best practices and insights from various sectors. The course emphasizes the critical role of leadership, communication, coordination, and preparedness in navigating turbulent times.
Who Should Attend?
This course is designed for individuals in executive and managerial leadership roles who are responsible for organizational readiness and response during emergencies and crisis. This includes, but is not limited to:
- Executive Leaders
- Managers and Supervisors
- Public Officials and Policy Makers
- Emergency Managers
- Public Information Officers (PIOs)
- Law Enforcement Command Staff
- School and Division Leaders
- Corporate Security Leadership
Course Objectives
Upon completion of this course, participants will be able to:
- Identify and explain the importance of conflict management and crisis intervention.
- Identify and describe the factors that contribute to a conflict and/or crisis.
- Understand crisis definitions, including the presence of danger, uncertainty, and urgency.
- Recognize the phases of a crisis, from pre-crisis normality through aftermath.
- Understand how stress affects the emotional intensity of a situation and recognize non-verbal indicators.
- Identify information of critical interest and factors determining urgency.
- Recognize key events that may occur during an incident and how to effectively communicate information.
- Understand the importance of effective communication before, during, and after a crisis.
- Identify and apply core crisis and emergency risk communication principles.
- Understand how people process information differently during a crisis and tailor messages for different audiences.
- Learn techniques to reduce tensions in interactions.
- Identify prevention and intervention procedures, as well as safety precautions.
- Understand the importance of responsiveness, transparency, and citizen/stakeholder inclusion in crisis management.
- Identify referral services and assistance.
- Understand reporting and documentation requirements and procedures.
- Recognize the shift in crisis leadership towards coordination and listening, rather than sole control.
- Understand the concept of “knowledge communication” and the importance of shared knowledge and situational awareness.
- Identify best practices for public information and media relations during large-scale events and crisis.
- Understand the structure and principles of command and control systems used in crisis response.
- Recognize the importance of planning, training, and exercises for preparedness and plan implementation.
- Understand the importance of promoting wellness and providing support for personnel involved in critical incidents.
Why Attend?
Effective crisis management is crucial for protecting lives and property and maintaining public safety and trust. It demands timely and effective planning, communication, and training. Leaders need to understand how to guide their organizations and communicate with stakeholders during highly stressful and emotionally intense situations. This course will equip you with the knowledge and frameworks necessary to approach crisis management with strategic thinking and preparedness.
Key Learning Outcomes
Upon completion of this course, participants will gain enhanced capabilities to:
- Strategically Manage Crisis: Apply knowledge of crisis phases and contributing factors to inform strategic approaches to crisis management.
- Lead Effectively in Uncertainty: Understand critical leadership roles during crisis occurrence, including making timely decisions with potentially insufficient data and coordinating diverse actors. Incorporate creativity, negotiation, and adaptation as vital components of crisis response.
- Implement Integrated Communication Strategies: Develop and manage communication plans, understand audience needs, tailor messages, and utilize various channels for timely and accurate information dissemination to stakeholders, media, and the public. Manage public affairs through mechanisms like a Joint Information Center (JIC).
- Enhance Organizational Preparedness: Contribute to preparedness planning, training, and exercise activities within their organizations. Implement strategies for identifying and addressing potential issues before they escalate into crises.
- Improve Coordination and Collaboration: Understand and apply principles of command and control systems, such as ICS/NIMS, and facilitate collaboration and information sharing across internal teams and external agencies.
- Prioritize Personnel Well-being: Integrate considerations for the health and well-being of personnel into critical incident response planning and operations. Understand the importance of supporting staff before, during, and after stressful situations.
- Foster Trust and Engagement: Recognize the importance of transparency, responsiveness, and dialogue in building and maintaining public trust and encouraging cooperation during a crisis.
- Promote Continuous Improvement: Understand the value of debriefing and after-action reviews to evaluate responses, identify gaps, document lessons learned, and revise plans.
Compliance with National Best Practices, Standards, and Updates
This course is developed based on national best practices and guidance in crisis management and emergency response. It incorporates principles from:
- The Incident Command System (ICS) and National Incident Management System (NIMS), widely used frameworks for incident management and coordination.
- Crisis and Emergency Risk Communication (CERC) principles for effective communication during emergencies.
- Guidance on managing Large-Scale Security Events, including planning, operations, communication, and crowd management.
- Recommendations for Behavioral Health Crisis Care and supporting Officer Wellness during critical incidents.
- Insights from research on government and business crisis management effectiveness, emphasizing the importance of coordination, transparency, and adaptability.
- Standards related to Crisis Management Planning for specific sectors, such as the legislative requirements for school crisis management and emergency operations plans, which serve as examples of regulatory standards influencing preparedness efforts.
The course will address the importance of aligning crisis management strategies with these national standards and understanding relevant statutory or regulatory requirements applicable to specific organizational contexts. Participants will learn how to integrate these best practices into their own planning and response efforts.
Contact Us
Ready to begin your transformation? Creer Un Espace, LLC is here to support you in achieving your organizational goals. Reach out today to learn more about our services and how we can help you achieve lasting success.
- PO Box 14136, Chicago, IL 60614
- (773) 619-1066
- marcia@creerunespace.com
